We want you to be thrilled with your purchase. If within 30 days of receiving your merchandise, you would like to return your new and unused product, please see How to start a Return below. 

We accept returns for unused sale items within 15 days of receiptAny Used or Final Sale items are not eligible for return.  

How to start a Return:  

The quickest way to start a return is to CLICK HERE, you can also email us at, or call us at 866-403-1314 

  • Include your order number (e.g. WBCA1211) 
  • The item you wish to return or a brief description of the item.  
  • A brief reason why (e.g. too small)  
  • A Return Authorization and return instructions will be emailed to you  
  • Please note that return authorizations are processed M-F from 10-4 EST (excluding Holidays) 

We do not offer exchanges. If you want to exchange your item, you may simply return your unused product within your return period for a refund and place a new order. Please feel free to call us at 866-403-1314 if your need assistance.  

Return Policy for Face Masks and Eye Masks. ****Due to COVID-19 and the nature of these masks being worn on the face, we do not offer returns or exchanges on face masks or eye masks. All sales are final. 

Shoes or Rainboots once worn, may not be returned. If original packaging is missing, the item will be considered used and subject to our warranty policy. 

All products must be returned with a return authorization and all original packaging materials. Any return without a return authorization could cause delays or loss.  

Return processing usually takes 7-10 business days after the receipt of your package. You will be refunded the amount paid for the returned items to your original form of payment. **Please note that outbound shipping and handling fees are not refundable.

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