We want you to be thrilled with your Anuschkaleather.com purchase and we are happy to offer returns for unused products during the return period.
We are glad to accept returns for products purchased at Anuschkaleather.com at regular price, if they are unused and accompanied by original packaging materials within 30 days of purchase. We accept returns for unused sale items within 15 days of purchase. Any Used or Final Sale items are not eligible for return.
**Due to COVID-19, returns may take longer than normal to process due to shipping delays and extra safety precautions.
Prior to returning any item, please contact us by email at email@example.com with your order #, the product you would like to return, and a brief reason why (EX: too small), to obtain a Return Authorization.
We do not offer exchanges. If you want to exchange your item, you may simply return your unused product within your return period for a refund and place a new order.
Return Policy for Face Masks and Eye Masks. ***Due to COVID-19 and the nature of these masks being worn on the face, we do not offer returns or exchanges on face masks or eye masks. All sales are final.
Shoes or rainboots once worn, may not be returned. If original packaging is missing, the item will be considered used and subject to our warranty policy.
Please note that you are responsible for the cost of return shipping.
All products must be returned with a return authorization. Any return without a return authorization could cause delays or loss.
Return processing usually takes 10-14 business days after the receipt of your package. You will be refunded the amount paid for the returned items to your original form of payment. **Please note that shipping and handling fees are not refundable.
How to start a Return:
Please contact us by email at firstname.lastname@example.org
- Include your Anuschkaleather.com order number
- The product you would like to return
- A brief reason why (EX: too small)
- A Return Authorization will be emailed to you
- Please note that return authorizations are processed M-F from 9-5 EST (excluding Holidays)